Studio Policies - Inspire Wellness Studio

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Inspire Wellness Studio’s mission is to provide a relaxing, stress-free environment for our clients. We ask that you respect the following policies when you arrive for your appointment.
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Atmosphere

At Inspire, we strive to create an oasis of peace and serenity. Please turn off all cell phone notifications and remember to use a soft voice to respect other clients who are in session. We suggest that you remove your shoes and coat and make yourselves comfortable. (Shoe and coat rack provided.).

New Clients

We ask our first-time clients to arrive 10-15 minutes early to complete an intake form and discuss any concerns with their therapist.

Please note that therapists are only permitted to work up to 5 minutes past your scheduled appointment end time to stay on track with all scheduled appointments for the day.

Punctuality

We ask that all clients arrive 5 minutes prior to their appointment start time. Please come in, get comfortable, grab a book if you’re early and set your intention on relaxation.

Professionalism

We strive to maintain our professionalism and have a no tolerance policy for sexual advances of any kind.

Gratitude

If you enjoyed your massage, it is customary to leave a gratuity for your therapist. Gratuity may be left on a credit card or check, or given separately as cash.

Cancellations

Our therapists prepare ahead of time for each client. If you should need to reschedule your massage, we ask that you would kindly contact us at least 24 hours before the start of your appointment time. A late cancellation fee of up to 50% of the appointment value may be charged for any cancellations received with less than 24 hours notice. Following three late cancellations, 100% of the appointment value may be due.

Refunds

Full refunds may be granted for prepaid appointments with 24 hours’ notice. Full refunds may be granted for unused gift certificates within 72 hours of purchase.
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